Refund policy

Last Updated: October 15, 2026

30-Day Money-Back Guarantee

At ANA PLMOTE, customer satisfaction matters to us. We offer a 30-day money-back guarantee on eligible purchases, subject to the conditions outlined below.

If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return and refund.

1. Return Eligibility

To qualify for a return under our standard change-of-mind policy:

Your return request must be submitted within 30 days of receiving your order.
Items must be unused, unwashed, undamaged, and in their original condition.
Original tags, packaging, and accessories should be included where applicable.
You must provide proof of purchase, such as your order number or confirmation email.

Products that have been used, washed, altered, or damaged after delivery may not qualify for a change-of-mind return, except where required by applicable law.

2. How to Request a Return

To request a return, contact our customer support team before sending any item back.

Please include:

Your full name
Your order number
The product you wish to return
The reason for your return
Photographs if the item arrived damaged, defective, or incorrect

Email: contact@anaplmote.com
Phone: +1 (505) 586-2117

Our team will provide return instructions and explain the applicable return shipping arrangements.

3. Refund Processing

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time it takes for the refund to appear depends on your bank, card issuer, or payment provider.

Original shipping fees, taxes, and other charges will be handled in accordance with the terms disclosed at checkout and applicable law.

4. Return Shipping Costs

For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, or incorrect, contact us before returning it. We will review the issue and explain the available resolution and return shipping arrangements.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly at contact@anaplmote.com.

Include your order number and photographs of the issue where possible. Depending on the circumstances, the resolution may include a replacement, refund, or another remedy required by applicable law.

6. Exchanges

If you need a different size, color, or product, contact us to discuss available options. Exchanges are subject to product availability.

If an exchange is unavailable, an eligible return and refund may be offered under this policy.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.

8. Items Excluded from Change-of-Mind Returns

Unless required by applicable law or otherwise stated in writing, change-of-mind returns may be declined for:

Items that have been used, washed, altered, or damaged after delivery.
Items missing components where this affects return eligibility.
Items clearly identified as final sale or non-returnable before purchase.

These exclusions do not limit rights relating to defective, damaged, misdescribed, or incorrectly supplied products under applicable law.

9. Late or Missing Refunds

If your approved refund has not appeared, first check with your bank or payment provider, as processing times vary.

If you still need assistance, contact us at contact@anaplmote.com with your order number.

10. Your Consumer Rights

Our 30-day money-back guarantee operates alongside any mandatory consumer rights available under applicable law. Nothing in this policy removes or restricts rights that cannot legally be excluded.